rajputbrothers

Facebook Twitter Youtube Instagram
User Shopping-bag

Frequently Asked Questions (FAQ)

Welcome to the Rajput Brothers FAQ section. Here you’ll find answers to the most common questions about our products, orders, shipping, and policies.

1. What products do you sell?

We specialize in high-quality perfumes and fragrance products. All product details, sizes, and descriptions are clearly mentioned on the product pages.

2. Are your products original?

Yes, all products sold on rajputbrothers.in are 100% genuine and quality-checked before dispatch.

3. Do you offer Cash on Delivery (COD)?

Yes, Cash on Delivery (COD) is available on selected locations. Availability will be shown at checkout.

4. How long does shipping take?

Orders are usually delivered within 3–7 business days, depending on your location and courier service availability.

5. How can I track my order?

Once your order is shipped, you will receive tracking details via SMS, email, or WhatsApp. You can track your order using the provided link.

6. Can I cancel my order?

Orders can only be cancelled before shipment. Once the order is shipped, cancellation is not possible.

7. What is your return and refund policy?

  • Opened or seal-broken products are NOT eligible for return, replacement, or refund.

  • Returns or replacements are only accepted if the product is damaged or incorrect at the time of delivery.

  • Issues must be reported within 24 hours of delivery with proper proof.

8. What if I receive a damaged or wrong product?

Please contact us within 24 hours of delivery and share clear images or an unboxing video. Our team will assist you after verification.

9. Why is an unboxing video required?

An unboxing video helps us verify damage or issues during delivery and protects both the customer and our business from false claims.

10. Are shipping charges refundable?

No, shipping charges (if any) are non-refundable.

11. What payment methods do you accept?

We accept:

  • UPI

  • Debit/Credit Cards

  • Net Banking

  • Cash on Delivery (where available)

All online payments are processed securely through trusted payment gateways.

12. How can I contact customer support?

If you have any questions or need support, feel free to contact us:

Website: https://rajputbrothers.in
Email: rajputbrothers.in@gmail.com

Thank you for choosing Rajput Brothers. We’re happy to serve you!